CARD RENEWAL

My Name is M V Moreana, I had a terrible interaction with Nedbank. Last year i noticed that i was not receiving my statements via email as i used to, when i enquire i was told by the consultant that my email address has been changed. i then told the consultant that i haven't phoned to change my email address and i demand to know who did? i informed him that i demand to know who went into my accounts without my knowledge and changed my email and he said he will log a call for me, till today i haven't received an explanation to that effect. i decided to let the matter rest.

Fast forward, in September i receive a call from Nedbank card division, they informed me that my cards are about to expire and they need permission to renew them. i gave them the permission to renew and that my cards be delivered at Silverton branch as it is next to my work, actually all my renewal has been done from this branch. A week later i went to Silverton branch to collect the cards, when i got there to my surprise the main cards, which is the master card of the 3 cards was not there, (MasterCard, American Express and the Garage Card) i then enquired from the consultant who rudely told me that she doesn't know and that i must ask the Card division. The following week I went to quagga mall to get the pin of my greenbacks, while i was there i was told that they don’t have a card like that in their branch and that i must go to other branch or call at the call centre, which i did. i was told that the card is discontinued and that they are using the new cards. I then app**** for the new one. While I was there and then took the liberty to ask about my master card. i was told that it was never renew and i ask them how come you didn’t renew the main card and renew the additional card that comes with the additional cards, they said they don’t know. i also spoke to the team leader and explained to her what my challenges are, and then i told her about the last year's matter which i never got the response to. She said she will investigate and revert back to me until today. The consultant came back to me about the shopper card which was delivered and collected at Silverton. he ask me if he should order the main card for me(the renewed Master Card) i said to him No, i will not renew my card until i know what happened that i was not renew and more so it looks like there is someone who is busy getting into my account without my knowledge. during the following week, i received another call from a consultant asking me if they should order a card for me, for which i responded, NO again, i told the consultant that i will not renew my card until i know what happen.

It has been 2 months now and no word from Nedbank, not even an apology letter or something. What a horrible service i received from them. i am planning to repay all the amount i owe them on my master card and close the card for good and never ever do business with them, not me not my family.

Regards

M V Moreana