Card not working

I have a new card that was delivered to me in October as my card was couriered to me. I started using the card on the 1st of November. On Sunday I managed to use my card. On Wednesday I was traveling from johannesburg to Durban my card wasn't working I went to the branch yesterday and the Thobejane from the pavilion branch advised it was fica and promised to call me this morning to advise if it's sorted. So he hasn't called. I tried using my card and it gave an error message of the card no picking up. Now I need to go to the branch and do a new card. Who will be paying for my petrol as yesterday I went to the branch and he could have changed my card and I'm not willing to pay for the service fee. Again the waiting time in your branches are rediculous.