CARD NOT DELIVERED BY NEDBANK - CALLING CALLING CALLING - "No sir we can only advise you that we cannot help you"

I have a normal savings account, there was ***** on that account so unfortunately I had to freeze that account. Then I have a normal Pay as you use account and I was advised to open a MiGoals Plus account. This has already been a month and a half ago. I then waited for my card to arrive but had to call a total of seven times with no help and then had to call DSV the courier company with no help either. Then I called the call centre again and they said no this time they are going to produce a new card for me. The new card is on my profile but still not arrived. It is nowhere to be found. It is not at my local Herm**** branch, it is not delivered to my home and I have had enough of calling after Nedbank. The call centre can only do so much and they have no control over what they can do. I have now started using my Discovery bank card as this is the only way in which I can transact. It is an utter mess with Nedbank and I am now fed up with calling after them and staff that are not able to do anything. Where is my card Nedbank? Where is your service? Where has all your personnel gone? Everything is app! The Chatbot is half stupid and cannot do anything either. Can anyone please sort this out for me. Dawid Rossouw *** or ***