Card not delivered

My Nedbank card was destroyed by an ATM overseas. I immediately reported, cancelled the card and ordered a new card with face-to-face delivery on 14 September 2015. An amount just over R900 was taken off my account on 1 October. The card was never delivered. I phoned the card division several times at great expense, spoke to a different person each time and nobody could tell me what was going on. I contacted my branch manager Mr Ruan Voogt (Centurion Branch) who wrote an urgent letter to the card division on 3 November urging them to respond. I wrote a complaint on the web site - no response. Because of the highly unprofessional and unsatisfactory response from Nedbank, I suffered substantial embarrassment and financial and logistic problems. I have phoned, wrote, asked my contact in SA to phone, left my address, email and phone number... all without any response whatsoever. I have been a client of Nedbank for more than 25 years. I use HelloPeter as last resort to get some response from Nedbank.