Card not at branch

So you want my business and sell me a new account. The courier co has ****** driver so I refused dealing with him. Your response and on my request \send card to my branch". I get phone call and sms stating card at the branch. On saturday I was available to collect the card and went to the branch. The lazy BEE employee just punched stuff on computer saying its not there. After explaining the card came from the courier co and its not in the system she must look in another place (post etc) to find the card. She was adamant that card is not there it will show on the system. It was obvious she didnt want to work so I closed my accounts. I have only a savings account left and once I have time to open with another establishment that account will also be closed. After so many years of being a loyal customer and nothing ever provided by you in service this client is moving on. Great job in chasing away your clients"