CvdW
Corrie van der Walt
1 reviews | Active since Mar 2009
04 Mar 2016, 12:09
Card inactive ....
Tried withdrawing money from ATM. Error 5 contact bank. I phoned the call centre and after 10 minutes was told that my card was inactive because I not use it for 3 months. It however still allowed me to draw a statement. The call centre agent told me that it would take 24 hours for card to be activated. This is unacceptable as I do most of my transactions on line. <br> <br> Call centre agent needs some urgent training on how to deal with a customer ... very unprofessional.<br> Please wake up Nedbank you are gonna loose another customer
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Nedbank's replyOfficial
04 Mar 2016, 12:35Hello hallo,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Nedbank's reply04 Mar 2016, 12:35
Official
Hello hallo,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team