Card holder dispute

I have register card dispute with cas ********** and i was told to wait for 15 working day, yesterday when i cal i was told there is a new policy with Visa and they cant reverse my money and still waiting for manager to give them go ahead. Today when i call i was its IT problem they wil cal me as soon as possible and i found my self lost and stress. It is forcing me to loan money cos i was hoping to get my money 2day. Its been long waiting 4 dis money