MM
Miranda M

1 reviews | Active since Aug 2009

19 May 2015, 12:13

Card ***** - NO NEDBANK security

I am fed up with Nedbank's lack of security on their credit cards. I have just had to open a 3rd case of card ***** on my Voyager credit card.<br> <br> All 3 incidents have been online transactions. I have not received any requests for approve-it or any security any of these transactions. In the 2nd case, I did not even receive an sms notification of the transaction. Surely Nedbank should be attempting to do something to improve their client's credit card security? This is actually getting to the point where it is entirely ridiculous. DO SOMETHING TO IMPROVE YOUR SECURITY! How much time and money is being wasted in letting this sort of this happen? <br> <br> Yes, Nedbank has been efficient in reversing the transactions, but it does not appear that the investigations go any further than verifying that it was in fact a ********** transaction. And I am getting tired of having to go through this nonsense. Your call centre's attitude is just that \oh well it happens all the time". That's not good enough! Nedbank needs to put some effort into preventing this from happening."""

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Replies (1)
Nedbank
Nedbank's reply19 May 2015, 12:41
Official
Hello Miranda Mu,

Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team