Card ***** Department - Bad knowledge, no response.

Mr. Brian Mtshali from Card ***** Admin department handled a chargeback, Case 2017J0412. Upon receiving some documentation from the merchant, he merely shrugged the whole case of as a "disagreement" with no backing facts or legislation. I queried this, and was completely ignored.

I specifically asked to have the matter escalated to his superivisor/manager, wanting someone with actual knowledge of how a chargeback should be handled properly handled. I simply got no response from Mr. Brian Mtshali.