Card Expiry

Beginning of the month I called the Nedbank Call Centre because my VISA card was due to expire on the 30th April 2025. The lady I spoke to reassured me that she would order it and have it delivered at the Sam Ntuli Kiosk, as I alluded to my inability to pick it up at a branch. A couple of weeks later, I called again and spoke to Xolani, who then advised that it was never ordered but would do it on his end. On 30 April 2025, I called AGAIN for the 3rd time and spoke to Mapula, who then also advised that the card was never ordered. Fortunately, she did order new cards as they now appear on the money app. I can never begin to describe the inconvenience caused by your *********** staff members; all services linked to my card have been suspended. I have to incur extra expenses as I have to use the sendimali option to access cash. To say I am ****ed would be an understatement, more so because I called and requested assistance twice. Capacitate staff members so they could assist clients better.