AS
Andre S
1 reviews | Active since Jun 2016
09 Jun 2017, 11:22
Card Division Hell
<p>After going through hell and back twice to get new Nedbank cards offered to me on a new Greenbacks product, I got cards with expiry date less than 3 months ahead. I was phoned and promised feedback by a service consultant. No feedback. So in a month I am back in card service hell.</p>
Helpful (0)
Replies (3)0
Replies (3)
Nedbank's replyOfficial
09 Jun 2017, 11:37Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply09 Jun 2017, 11:37
Official
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
AS
Andre S's updateReviewer Update
22 Jun 2017, 11:13It was explained to me that getting new cards on an account with existing cards, means the new cards will still be on the same expiry date. Really makes no sense, as it means twice the trouble to go collect new cards twice in less than 3 months.... helpdesk guy was quite helpfull and offered to have the cards delivered to a branch closer to my work address, so I can pick them up over lunch. I guess it is a reasonable compromise.
AS
Andre S's update22 Jun 2017, 11:13
Reviewer Update
It was explained to me that getting new cards on an account with existing cards, means the new cards will still be on the same expiry date. Really makes no sense, as it means twice the trouble to go collect new cards twice in less than 3 months.... helpdesk guy was quite helpfull and offered to have the cards delivered to a branch closer to my work address, so I can pick them up over lunch. I guess it is a reasonable compromise.
Nedbank's replyOfficial
22 Jun 2017, 11:50Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Compliment response 3
Best regards,
Nedbank's reply22 Jun 2017, 11:50
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Compliment response 3
Best regards,