Card Division - Feels Like a Rip-Off.

My credit card expired in August - no notification was sent for me to collect it. I travelled overseas in late July, and on my return last week, I contacted your call centre to find out where my card was. I was told it had been sent to Rivonia branch, and had been returned for destruction as it had not been collected. I repeat - NO notification was sent for me to collect it in July. So I ordered new ones - at a cost I was told of R145 per card - irrespective of the fact that it was not my fault that the card was not collected. I was told they would be sent to Rivonia Branch within 3-5 working days.

Yesterday your courier company called to ask where the cards should be sent - I repeated, Rivonia Branch. They told me Rivonia Branch was not accepting card collections (although they clearly had been in July). So I asked for Woodmead Branch, they confirmed the Branch address, and this was confirmed. Today I went to Woodmead Branch - to find it is CLOSED!!! So where now will my credit cards go???

I travel overseas again on Tuesday, and wanted the card for my trip. I have been charged R290 for these cards, and once again, through Nedbank's shoddy service, I will not receive them. I guess they will be destroyed again. I will not be paying another R290 because you cannot give your clients the correct information - or even any information. I will rather close the account and take my business elsewhere.