Card delivery ordeal

I am very disappointed by the service at Nedbank. I have a vehicles finance, cheque account, credit card and loan. I have had less problems with Nedbank in the past and they were resolved to my satisfaction. What I find frustrating now is that my card is about to expire and has been delivered at the wrong branches without me being informed. My last call was with Carol on 17/11/2021 where I specified that I want the card delivered Northgate branch in Johannesburg. I got an sms that it was delivered at Signet Terrace Branch . I have no clue where that it. A few weeks before I spoke to Carol, a colleague of her said I should wait for a call to confirm the location which never happened. I am very concerned as the month is nearing the end and I will struggle as I will have no cards.