Card Delivery Delay

<p>Hi All,</p> <p> </p> <p>As the title states, my new card was sent to the couriers on the 16th-17th February 2017. Nedbank suggested I collect it at my nearest branch to which I agree after they inform me it is guaranteed to arrive in 3 business days (which is quicker than face-to-face delivery). I work within in walking distance of the branch I selected as the delivery point. </p> <p> </p> <p>Today is the 28th February 2017 which is 8 business days later and to this point I'm still waiting on my card and not a single sms or phone call has been received providing me with an update or reason why there is a delay. I have been calling them for the last 3 days, and with every call they keep reassuring me that issue has been escalated. But the next day I call in, still there has been no escalation marked on their system.</p> <p> </p> <p>The service has been appalling and a frustrating ordeal, and here I was considering moving my cheque account to them as well. No way will I do that if this is the way clients are treated.</p> <p> </p> <p>When I called they informed me that the card is with the distribution centre, for nearly 2 weeks?? I think they need to find a other courier/distribution service. </p> <p> </p> <p>I'm quite annoyed at this point.</p> <p> </p> <p>I trust this post reaches them and the delivery of my card can finally be actioned.</p> <p> </p> <p>Thanks</p>