AF
Alvin F

1 reviews | Active since Mar 2015

02 Mar 2017, 10:27

Card delivery

<p>My card expired and new ones have been sent to the Secunda branch. I have been living in Durban for more than two years and have often visited the Galleria mall branch as well as the Musgrave branch for various transactions.</p> <p>I have attempted to contact the Secunda branch to find out if they can send the cards to the Musgrave branch, but after holding for nearly 5 minutes and being transferred to the 'card division' I was eventually disconnected.</p> <p>So I phoned Nedbank card division who informed me that they have to order a new card and that I will be charged for the card and if I want the card sent to Musgrave from Secunda I must make the arrangement myself with the branch manager 'Misha' on ********** 551. I have tried phoning that number from my office phone and it doesn't even ring, not sure if it is because of settings on my system but now I am stuck.</p> <p>I am unable to withdraw money or use my card for purchases and Nedbank is making it my problem.</p> <p>Is there anybody who is prepared to assist?</p> <p> </p> <p> </p>

0
Replies (3)
Nedbank
Nedbank's reply02 Mar 2017, 10:40
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AF
Alvin F's update02 Mar 2017, 10:42
Reviewer Update

Further to this, when Nedbank contacted me about the cards that were getting close to expiry I asked for them to be delivered to the Galleria Mall branch in Amanzimtoti. I can't remember the date of this phone call unfortunately.

Nedbank
Nedbank's reply02 Mar 2017, 10:48
Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team