MG
Megandri G

1 reviews | Active since Sept 2014

25 Aug 2016, 18:58

Card decline just so I can pick up a new card!

<p>I am absolutely angry and embarrassed because of Nedbank! After getting paid I went to pay my accounts as I am going away for the weekend. When I was at Edgar's my card declined twice to pay my account ! I thought it was there machine and used my credit card which worked.! I went to Markhams and my card declined again! My card has not expired and I have just gotten paid! I will not go to any branch to sort Nedbank mess out ! If this is not rectified I will be moving my account to your competitors and I will hold Nedbank liable for interest on my credit card and for my account being unpaid !!! If my card is declining because I didn't pick a new card I will go to the ombudsman </p>

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Replies (1)
Nedbank
Nedbank's reply26 Aug 2016, 06:06
Official

Dear Magendri,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team