Card conundrum

I have had a deeply frustrating experience with Nedbank. My bank cards are expiring, but somehow only 3 of 4 arrived at delivery. Then I see a card for professional banking, when I have a Savvy Platinum bundle. How do I get cards for two different banking option in one delivery???? Despite my complaints and suggestions, no one from Nedbank has called me in regards to different banking options. I believe I should qualify for the Young Professional package, however, no info or communication from anyone from marketing. Or is this a ploy to ensure I pay higher banking charges? im very disappointed in the service I have received in the past few months. I have banked with Nedbank since I was a child, and I am very ready to leave!!!