Card Collection is NOT A PRIORITY!

Entered the Silverton branch today at 12:34 to collect my new card. Took a ticker no C007 and waited. After 35min of waiting I went back to the front to enquire when I will be assisted as I have been waiting for quite long, I also noticed that clients that walked in after me were being attended to before me. I was told with much attitude by the lady that was on the phone whilst talking to me that priority is given to the old and handicapped, which I do not have a problem with, but there were much younger and vibrant clients that walked in after me and were assisted before me, spending 5 minutes max in the bank. Then I was told that those clients were doing deposits. So does it mean that card collections is not a PRIORITY service at Nedbank! After requesting to speak to a manager I was told to wait for a manager to be called. Lo and behold, my number gets called! The manager never made an appearance and it took me 3 minutes to sign and collect my new card, that is after waiting for 45 minutes to be helped. This is not the first time that I am complaining about this specific service at this Nedbank branch. Not every one of us have time to go and sit in the bank waiting for a service to be rendered, we go during lunch time which is 45 minutes and spend 1 and a half hours away because of the lax attitude of people that should be provide a service.