Card collection gone horribly wrong!

So I arrived at the Nedbank Tygervalley branch at 11.15am to collect my bank cards. I walked in, advised the lady at the counter about my purpose for the visit and she hands me an account enquiry slip - after I've checked the board and saw that there was zero people waiting for card collections. at 12.10pm I was finally called to be assisted and i advise the lady that i walked in when it was morning and that it was afternoon already, to which she laughs and brushes it off. which just ****ed me off further. then she had trouble locating my things on the system to which i advised her that i recieved 2 sms's advising that my cards was there. a few checks later and she was able to retrieve my cards and have me sign the documents. 5mins later and i was out the door.

my issues are as follows: 1. why have a card collections options if you're not going to use it? causing people that literally wants to walk in and out of the bank a heck of a lot of frustration? 2. something i hate to say or even hint at but it was very clear that the way the white people was approached in the bank and spoken to was of a far different and more polite manner than I (a coloured, young female). i've seen and experienced that ****** at this specific branch on more than one occasion and because it is so easy a card to throw around i try to steer clear... but unfortunately not this time. it was blatant and rude! and it is definitely time to move to a bank that treats everyone the same.

lastly, you sit there for an hour and watch ads about how efficient and excellent their service is, it's rather infuriating to see blatant lies spewed in your face like that when what you're experiencing is the total opposite.