card collection

I have been doing business with your bank since 1991 till today, but today I am very disappointed about the service that I have received with regard to the collection of my expiring cheque account card. Since my card is about to expire on the 28/02/2022,then I have received an SMS (11/01/2022) from NEDBANK which says that my card will be sent to NEDBANK KWAMNYANDU (which is my nearest branch and my branch),who will contact me for card collection. Then on the 23/02/2022 (today),I received an SMS which says my card is at NEDBANK AMANZIMTOTI and I must bring my ID/DRIVING LICENCE for collecting my card. Today I went my branch to enquire about this matter of which I was told that I need to go to NEDBANK AMANZIMTOTI for card collection because their branch is not equipped for that. As a loyal and honest customer to your bank for more than 30 years and with my investments with you, I find this incompetency on your side very unacceptable and very disappointing. My card will expire in 5 days from now and I am not in a position to collect my card at NEDBANK AMANZIMTOTI because of financial implications and also no one explained to me about any changes of the card collection venue. Can I have my card delivered to my branch within 5 days and not any branch but at NEDBANK KWAMNYANDU (which is my nearest branch and my branch).