Card collection

Yesterday I received a sms that my petrol card is ready for collection at Nedbank Menlyn. I went there at 15:13 to collect my card. I waited from 15:13 to 16:01 before someone helped me. Of the 12 or something counters, they had only 4 counters manned of which 2 were for deposits and cash. It is absolute absurd to wait 45 minutes for a card collection! The new queuing system doesn't work.<br> <br> Now today I received a sms that my VISA Card is ready for collection at Nedbank Menlyn (why couldn't they gave me both cards at the same time?????). Did I mentioned that the new queuing system doesn't work? <br> <br> It cost me a lot of time and money to go to Nedbank Menlyn, this type of service is unacceptable.<br> <br> Or Nedbank must send my card to another branch for collection (Gezina or Hatfield) or they must deliver it to me on their costs, because there is no way in hell that I will be going back to Nedbank Menlyn and go through the entire waiting process again.