Card collection

On Thursday 2019/12/05 I went to Nedbank Bridge cty in the morning I was I uniform i entered the bank they gave me the number that will be called so I'll get help I came there to collect a card, I then waited hoping to be called all the people Came after me were called, I went back to the lady she took the number n gave me da other one still I was not called the service is very poor I went I away n I didn't get my card