Card cloned
<p>On Teusday 5th of Oct 19:00 my card got cloned outside Nedbank at the ATM. I tried phoning to stop my card but clearly it was very busy. By the time my card got blocked the money was out of my account already. It's not a lot of money but it was a cold and terrible experience. I then went to the bank the next day and they literally told me I won't get my money back. And that it happens there alot at night. The weirdest of all is the moment I punched in my pin it showed on the screen. But it was too late already. I got my new card but I've never been so uneasy because it could happen again. From Nedbanks side I expected a bit more. I even feel uneasy now going to any ATM. </p>
Dear Druchelle,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Druchelle,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
