Card Cancelled No One Know Anything 2 months now?

CRM: *** + CRM *** are my existing customer complains which have being raise 02/07 and 17/08. First issued, new account Nedbank messed up my debit orders and over debited my account, they fixed it after causing me a lot of discomfort and annoyance, Spoke to a customer service person: Jarred Trembath he re-assured me that the problem was solved and to compensate me they will give me 10000GB, still waiting almost 3 months later, Second issue my cheque card was cancelled to this day still waiting feedback to who done it and why was it cancelled, and they wanted to charge me R160 for an additional was dealing with Geoffrey Hirst and his manager Kayleen they arranged to get me a card delivered 2 days later and one to the Lambton Branch when i went to collect, that card was also CANCELLED some one inside Nedbank Loves Cancelling Clients, New and Existing Cards, and Nedbank Customer Service Division is Pathetic they cannot response to the customer complaints, they make empty promises still waiting for both my issues to be resolved, if i dont email or call them nothing gets done, Sorry But this is a Pathetic Bank, Im not expecting much to happen from this complain.