Card Cancelled

<p>I went to Nedbank to change by Cheque card pin as the pin I usually use didn't want to work, the lady at enquiries was very friendly. She took my card to check what the problem is and notified me that the card has been cancelled on their system for non usage and that she will have to put in a request for a new card to be ordered at a cost of R 120.00. I was never told, when I opened my account that I must use the card at least once a month. Why must I now pay for something that I never requested to be done? A card should not be cancelled if you didn't use it for a month. </p>