Can't sign into app Profile is suspended

I am so frustrated how this bank operates. I have been having endless issues for the past month trying to sing into my app and online banking, this occurred since after reinstalling my banking app. When I enter my ID to register it keeps giving me message "Profile suspended please contact customer care or go into branch" I have contacted customer care, spoke to digital department as well as ***** department including going into to the branch. Noone knows what the issue is as my account is active and there are no blocks. I even reset my cache on the app and I reinstalled app again, password reset online does even work either, the same. They want me to go into branch again and do the same procedure which didn't work the first time, I don't have time to go into a branch and waste another full day there. Please do your job and fix my app in order for me to sign in. I just opened a business Acc with nedbank as well and now regretting my decision due to my experience with this bank. Why is it so hard to sort this out.

My ID number ***