Cant rectify a mistake after four days, like its rocket science

<p>I have a personal loan with Nedbank. Last year September i became unemployed and was unable to always make my payments as i was unable to find a job. I eventually became self employed to sustain me and my family. On several occassions Nedbank would phone me and i would explain my situation to them and firstly never once did they offer me the insurance claim that i had been paying for unemployment and even after hearing that i am now self wmployed did they even tell me that they need to stop the insuarance for retrenchment etc, they just continued charging. They also never offer or give me a payment arrangemt with a lower installment even when i asked, they would just say that i must pay the full amount. Until the beginning of March 2017 a gentlman offered me a payment arrangement of R 4 800, 00 and i informed him that i can only afford R 4 000, 00 for the next three months and then we can take it from there. Now this is where my problem really starts. On Sunday ********** 7 Nedbank took R 6073,00. I called and the call centre said that they will refund me R 2 073, 00 and that the next debit order would be end of April 2017 ref ********** . Then on the same monday ********** 7 Nedbank took another R 4 000, 00. i called again was told that they would now refund this ref ********** . I also told them that i needed that money for my wifes medication because she has pressure in the brain and now i am unable to purchase and she may land in hospital again now and will need lumber punture to reduce the pressure and my daughter will have to go through this ordeal gain because of your stupidty. i have been calling since tuesday and have been told various stories. i have recived the R 2 073,00. On tuesday i was told i will get the money on Wednesday. On Wednesday i was told i will get the money on thursday. Today i am told that there is an investigation into the R 4000,00. the refund was approved and now there is an investigation. I spoke to Queen today and she informed me that she will contact me at 9am. At 9h15 i received no call and when i called she refuses to take my call and tells the agent that they are still busy and they will contact me at 2pm. how long does it take for you to investigate a reversal. Must i come to you with my bankstatement and show you that there is no reversal. What the hell is so hard that you bunch of *********** staff cant handle, IT IS NOT ROCKET SCIENCE. I WANT MY MONEY NOW. SHE DID NOT EVEN HAVE THE DECENCY TO CALL AND SAY THAT THEY ARE STILL BUSY. I WANT A RESPONSE IN FIFTEEN (15) MINUTES. SOMEBODY RESPOND TO ME NOW AND REFUND MY MONEY.</p> <p> </p>