CANT HELP IS THE MAIN WORD AT THIS BANK

The last few days Dealing with the Nedbank staff and the people on the Nedbank online have been a complete nightmare they have no idea what and how the Nedbank systems work. in my case the Imali send.. I sent money to an incorrect cell number and wrong amount on Saturday the 12th of October. the money was not withdrawn and I was told to wait 48 hours for the money to reverse back into my account. I have been chatting every day to somebody and get the same response but no money reversed. after that, I was told to wait 4 days. still no money. it's almost a week later now I am told that I can not be helped it will stay in that person's Mobi account. this person does not even bank with Nedbank. now I have to find a way to help myself. Pathetic service with a bank that I have been with for over 10years. I will def been changing banks after this experience .