Can't get my account effective for over 2 months now

I changed from savings to cheque account with Nedbank Southdale on the 3rd August 2017. It took them more than a month to activate my account and get a bank card. Every time I go there I’m told stories after stories by the team leader. The manager took the matter and there I thought all will be sorted but was later given back to the team leader whom I do not get joy working with her. The manager even showed a sign of appreciation by giving me a Nedbank gift and there I though all good. I have been to the bank more than 5 time and this is now getting into my nerves. I went back again complaining that I don’t get SMS notifications and she went to a PC and did soothing and promised that I will get it, this was 2 weeks ago and I still don’t get any sms notification. I called her on Tuesday she promised to revert back to me and I now i had to give her a call again this morning. She then wants me to go back to bank and sign some forms for that, why was it not given before? Why was I told that all is done when that is not true? The service in that branch is pathetic. I need to do an urgent transaction now but I’m inconvenienced by my bank of more than 20yrs.At whose cost should I run around, I refuse to and wants all to be corrected, I mean this is Oct already and I’m still struggling