Cant get help to simply open my Nedbank Homeloan Statement due to password lock

I cant open my nedbank statement, the email says use the ID number which doesn't work and when phoning the call center which takes forever to answer i speak to someone who says i must try the bond number which i cant get because its in the statement. Then he transfers me to some manual validation which i hold on for 5 minutes when eventually i put the phoned down - all in all a 30 minute waste of my time just to open my Nedbank Homeloan Statement which i still cant do.