cant access my money

I have s 32 day account with Nedbank but I needed to access my money before the 32dasy notice, so I phoned the call center and they adviced me to go to the branch I went to karadlen Nedbank where I dealt with Elizabeth and Jennifer they told me that I am not allowed to with draw before time but since the call centre adviced me wrong they woulkf do of for me , to this day I haven't received my money, I'm told about it brieng an IT problem, I really need that money . I'm really not happy qwith Nedbank and wil be moving my account. The worst part about this whole ortdeasl is that I am the one who keeps phoning the branch no one bothers to call me. Nedbank I **** my money pleassdr