Can't access app or internet banking in Forren country.

I am currently working in Nigeria and cannot access my banking app or internet banking. I have called and communicated with the SOS line CRM *** since 4/5/2022 2:05 PM.I have done Please forward the following documents to us; • Copy of ID (notarised) • Copy of Passport (notarised) • Application to Amend (notarised) • Indemnity form (notarized) and sent it back. Hussain Nabie Client specialist told me that Good day Andries 4/9/2022 2:39 PM I trust that you are well.

We are required to conduct a video call with you. Please provide us with a convenient date and time so that we may assist/advise further and with regards to the profile being suspended, when did you last process a transaction as well as confirm if you have tried to reset your Nedbank ID credentials.

Kind regards I rep****- Hi Sir I am awaiting your call kindly call at the soonest I am I another country and can't access my money app he rep**** after a long time wile I am losing my credit score and cant acces money in another country 4/25/2022 5:49 PM Good day Andries,

I hope you are doing well

Apologies for a delayed response

You’ll be emailed shortly confirming the video call After 20 days in another country, I told them that I will go to South Africa myself and sort it out in Lichtenburg branch. I spoke to Xavier Steytler I spent 3 days for hours in the branch Telling me it is something to do with my CSI number that I have 2 and it is not working Xavier informed me that he has sent emails to sort it out Eventually I moved back to Nigeria and tried to communicate to Xavier by email but have not seen any response from him. Tuesday, May 24, 2022 11:33 AM Hi Xavier

I hope this Email finds you well this is Johan the gentleman that was had a problem with the CS or CSI numbers in the account that was not merged. I am currently back in Nigeria and am trying to find out if you had any response back regarding my problem. Kindly let me know on any of the platforms. Currently I have no way of using my account down here and I cant see what is going on in my account. Please if you could be so kind as to assist it would be greatly appreciated Kind regards Andries Johan de kock email: *** Friday, June 3, 2022 10:31 AMHi Xavier

Could you kindly assist me I have no access to this account and all my accounts is going of on this account and I am busy developing a negative credit score. Kind regards Johan ------------- Nedbank Please I have banked With you for many years and have insurance and other accounts linked to Nedbank Please help me to sort this out for me I would really like to continue to bank with you though This is making it impossible for me to do so.My sim card dous not Roam here I have to also set my OTP to my email.