Cannot successfully change my e-mail address on Nedbank

Hi

I changed my address on Nedbank's web site. However I still get statements sent to my old e-mail address.

The consultant Verah that I chatted to, confirmed that I did change my address. I couldn't load a proof of the e-mail that was sent to her, and I couldn't chat to her again (the system logged me out, and when I logged in again, I could see the messages, but the system told me that another session was in progress)

Please get them to change any e-mail communication to me from *** to ***