1 reviews | Active since Feb 2017

15 Mar 2017, 20:14

Cannot Renew Credit Card

<p>My Nedbank Platinum credit card expires in August 2017. I cannot make online hotel reservations as</p> <p>reservation period is after expiry date of credit card. After numerous phone call as well as a visit to the Nedbank Durbanville brance has been fruitless. The card can only be renewed when existing card</p> <p>expired and I will HAVE TO WAIT for an sms from the bank to collect the new card.</p> <p>GREAT !!! When I receive the card I will have a problem securing accommodation.</p> <p>Real putrid service from a "reputable" bank. Is this where I make a change ?</p>

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Replies (3)
Nedbank
Nedbank's reply16 Mar 2017, 07:51
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update23 Mar 2017, 22:15
Reviewer Update

Thanks Nedbank,

The proffesional manner this complained has been dealth with has restored my faith in Nedbank.

Thank you once again.

Shahied

Nedbank
Nedbank's reply24 Mar 2017, 08:05
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.