1 reviews | Active since Oct 2013
CANNOT GET HOLD OF ANYONE
<p>After battling all weekend to bank cash which is urgently needed in my account I have now spent 2 hours phoning Sunward Branch to see if the deposit facility at the ATM is faxed - NO ANSWER THE PHONE IS</p> <p>ENGAGED FOR THE LAST 2 HOURS.</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
I obtained a email address for the manager from the Nedbank Call centre and sent an email which informed me that the Manager was not available but to direct the email to Assistant Branch Manager and he came straight back to me and advised the ATM deposit facility was now working. He apologised for the engaged lines and promised to look into it.
I obtained a email address for the manager from the Nedbank Call centre and sent an email which informed me that the Manager was not available but to direct the email to Assistant Branch Manager and he came straight back to me and advised the ATM deposit facility was now working. He apologised for the engaged lines and promised to look into it.