TF
Tevin F

1 reviews | Active since Mar 2014

15 Sept 2021, 08:34

Cannot even process card renewal instructions properly

early last week (sometime during 6 and 8 September 2021) I ordered myself new credit cards on the nedbank money app as I have not yet received any credit visa or credit amex cards from the bank (system generated new cards sent to the pinelands branch where im no longer based).

I then continued to use my cheque visa card as normal on saturday and then tried to pay for something at clicks which it didnt allow me to - there is money etc in the account. I then checked my app to see that my recently received cheque visa card(got it in august) was made inactive.

I then called the professional banking service centre and the lady told me that when i requested new CREDIT cards, they went and processed CHEQUE cards.

now she made the card active so that I could pay for the stuff I needed at clicks but then yesterday (15 september 2021) a new Cheque VISA card got delivered and a new CREDIT amex card got delivered which i checked the app was delivered inactive!

the same day. 15 september I get another call from CCD courier to tell me that there is another CHEQUE Visa card to be delivered.

Now come on seriously man, I am sitting with 2 new Visa cheque cards, ******all credit cards and still you guys cant get credit cards delivered to me? seriously, I need new credit cards before I leave for my holiday next week and I intend on using it to purchase new tyres for my car before I leave which i cannot even do because i got no active cards (Amex is active but is useless as not everyone accepts amex)

How much longer does it take to get simple 4 cards delivered to me...2 cheque cards (visa,amex), 2credit cards (visa,amex) - its not that difficult.

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