BM
Bongani M

1 reviews | Active since Jan 2015

28 Jan 2015, 13:15

Cannot access my money because of a an ***********

I opened a savings account with Nedbank at the Midrand Boulders pikc n pay branch, when my salary was paid into it yesterday, I could not withdraw, having to miss work and all of my daily runnings coming to a stand still, when I called the call centre I was advised that the bank count was opened incorrectly.<br> <br> Can you imagine the ambarrassment of having to tell your manager that you cannot come to work because someone at you r bank opened your bank account incorrectly and thus causing it to freeze, so you cannot pitch for work because you do not have money.<br> <br> Why is it that I am suffering for someones incompetency, this is a big name in the financial industry, I am not a top market client but m,y salary does a lot in my daily runnings, for example, I am not able to pay my rent and all teh consultant could tell me is that we meesed up, we cannot fix it now , but it has been escalated, what should I do in teh meantime, hang tight ? bare it and grinn, what are my kids going to eat, how do I get to work ?<br> <br> Do you ever put yourself in your clients situation?<br> <br> I need this sorted out ASAP and I need a response.<br> <br> NO CALL FROM THEM EVEN NOW <br> <br> Thanks <br> <br> VERY UNHAPPY CLIEN

0
Replies (1)
Nedbank
Nedbank's reply28 Jan 2015, 14:47
Official
Hello Dj Cuddle ,

We acknowledge the frustration and sincerely apologise for the inconvenience.

Our service experts are investigating and will be in contact soon.

Warm regards
Client Experience Team