Cancelled my service but not cancelled ref***6

I went to nedbank in centurion mall some time last month (15 June 2015) to cancel the policy i had with nedbank as i had one some where and i was informed it takes between 9 to 21 days today when i call to follow up as i did not receive any feedback i am told my case is closed and nothing has been done they tell me, email was sent to Faheem (employee) the guy who was assisting at centurion mall to send my cancellation application with all my details but he never responded. this is unacceptable how could the case be closed without being notified, am losing confidence in you guys such a big bank <br> <br> am really disappointed when i call the branch am told systems are done. <br> <br> please cancel my thing as i don't want to be debit again i hate and don't like the experience <br> <br> poor customer experience ( NPS 0) <br> <br> i wouldn't recommend this bank<br>