Cancelled insurance

<p>We restructured our bond at the beginning of this year and were told our insurance premiums were included in our monthly payment. A few weeks ago we discovered that our geyser was leaking. I called the insurance and was told my policy was cancelled and they don't know why but would investigate and call me the next morning. By midday the next day I still got no call, I called them and was told to call homeloans. When I called homeloans I was informed that they cannot assist and I must go to the branch where I signed the papers (remember this entire time water is leaking from my geyser). That afternoon I went to the branch and was informed that they will get the original documents and will contact me +- in 1 weeks time. I went home, arranged a friend who is a plumber to come assist, bought a new geyser and installed it. In the process slipping and tramping a hole in the ceiling. A few days later I got an email from Nedbank ins saying my policy was reinstated, no reasons for wy it was cancelled, no apology nothing. I called them and was told to send the invoice for the geyser and the plumber, I told them I paid the guy cash and was informed that in that case they cannot reimburse me.... also that the ceiling was my fault and I must sort it out myself. When I then called a few days later I was informed that some other lady was working on my policy and they have no idea why she has not contacted me yet....at that very moment I got an email from her (suspicious????) Now it's almost a week later and I am still waiting for my claim to be paid out. No apology or assistance form them....I'd like to add that I worked for Nedbank for just under 10 years and never once in my time there was I involved in or heard of service like this. To say I am extremely disappointed wold be an understatement</p>