NZ
Ntombi Z

1 reviews | Active since Oct 2017

05 Oct 2017, 16:21

CANCELLATION OF VEHICLE INSURANCE WITHOUT A CONCERN

I have insured my vehicle with Nedbank vehicle insurance. My policy number is ********** 516, I took out the policy on 30 June 2017. Previously I was insured by the Discovery vehicle insurance. On 28 September 2017, my car accidentally rolled and scratched the vehicle that was in front of me. No serious damages were sustained on both vehicle but the other vehicle sustained a small dent on the back bumper. I reported the matter to the police and an accident report was opened. Now the owner of the vehicle is claiming that more damages were sustained on the day. I contacted Nedbank insurance but I have got no joy, the y said there was a previous claim that I did not declare. But the claim I made with Discovery was for the minor dent and scratches. The claim was later cancelled due the access amount that high.

Nedbank now is say that due to that unpaid claim will not pay the damages of the vehicle involved and they've rejected the claim and cancelled the policy without my concern. They have informed me today that they've cancelled my policy as well due to false information that I gave them. No false information was given to them. No processed claims were made with my previous insurance.

Thanks

Ntombifuthi Zungu **********

0
Replies (1)
Nedbank
Nedbank's reply06 Oct 2017, 08:36
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team