Cancellation of Surety

Item: Nedbank
Rating: 2
Author: Kenneth B

I have sold my shares in two Private Companies with accounts at Nedbank. I asked the bank to please advise how I cancel any sureties that may be still be in my name. I had no follow up for a month. I then followed up and got an immediate apology and then never heard from them again. They said they couldn't find any accounts in my name yet I have over 10 Nedbank accounts .

Helpful (0)

Replies (3)

Nedbank's replyOfficial

09 Jan 2018, 07:55

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply09 Jan 2018, 07:55

Official

Kind regards

Client Experience Team

Kenneth B's updateReviewer Update

15 Jan 2018, 10:56

Thank You, this was eventuality resolved after escalating to Hellopeter.

Kenneth B's update15 Jan 2018, 10:56

Reviewer Update

Thank You, this was eventuality resolved after escalating to Hellopeter.

Nedbank's replyOfficial

15 Jan 2018, 11:26

Dear Kenneth Bailey

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Nedbank's reply15 Jan 2018, 11:26

Official

Dear Kenneth Bailey

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.