Cancellation of Life Cover on a Mortgage Loan

A complaint has been logged with Nedbank on 9/02/2015 with - Complaint -:FI*** - Feb 9 2015 12:04PM - Vis - CCM *** as a reference. Confirmation of receipt was forwarded on 10/02/2015 and no further feedback provided thereafter. The request was that the life cover on my bond should be cancelled as I have paid in full and do not require any policies on the property. This has been going on from October 2014 after I settled my account in full. I have been to various Nedbank branches and faxed the letter of request numerous times with no assistance. When you call the Nedbank group call centre, one is sent from pillar to post. Nobody takes responsibility for the request. Previously faxed to *** with ***. My account is being debited and I have had to reverse the payments at my cost. This morning another amount of R601,73 was debited again after I logged the complaint earlier this month. I require the full amount that was in credit after I settled my bond as I fulfilled my obligation of ensuring that all policies were cancelled.