Cancel your funeral covers with Nedbank, it does not pay claims!

During the most difficult time of my life, I went to Nedbank's Braamfontein branch to file a claim into a funeral policy I had for my mother. The lady at information desk says "they do that here", gives me a toll free number to call. The man on the phone says she's talking nonsense, asks to speak to her. Eventually I see a consultant who has no clue which form to give me whi calls a colleague to assist her. Finally get a form, I had to call call center for help filling it while at the branch. I finally emailed it using a nearby Postnet as their staff at the branch were not interested. It was Thursday, Monday I called a Precious Khumalo promises to escalate my query. They did not pay, my mom funeral was on Tuesday, if I didn't have any money on me I would have had to postpone because of Nedbank. Today, Wednesday 19 August 2020, when I call they claim there is a missing document. The consultant I spoke to on Monday, emailed back and said she forwarded it as promised, no talk of missing document. I have been paying this policy since 2010 without fail, now it is time to ****** pay I am left in limbo I have to chase them for funds. I am done with Nedbank, I am canceling my policy as I do not want kids to go through the same appalling service. And I want all my premiums back!