1 reviews | Active since Oct 2012
Can't Upgrade Business Internet Banking
<p>We are an SME group of companies - we have banked with Nedbank for 10+ years with an outstanding track record. </p> <p>Our business has grown and we require Nedbank online banking for business - we have used the basic Nedbank online banking facility to date, and have outgrown it. </p> <p>We app**** for it close to two months ago, and were refused it by a paper pusher in the Nedbank legal department - with no legal basis.</p> <p>We have provided Nedbank with all of the paperwork they require. </p> <p>Is it really so difficult to upgrade from Nedbank basic internet banking to Nedbank business internet banking? Does it warrant an application that in almost two months has not moved forward? Is it sound business practice for a junior legal department paper pusher to deny us upgraded internet banking, when we have 10+ years of track record? </p> <p>Kindly expedite this matter, Nedbank, or we will be moving all 15 of our bank accounts to Investec. You have 48 hours.</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Nedbank Client Experience Team,
I have not been contacted by one of your resolution managers as you promise above.
Dear Nedbank Client Experience Team,
I have not been contacted by one of your resolution managers as you promise above.
A Client Resolution Representaive called me to say this was resolved. She promised to call me the next day to confirm. Still waiting.
Even Nedbank Client Resolution Representatives on this site cunduct themselves in a manner which is consistent with the one star rating of bad service.
We have decided to move our bank accounts elsewhere.
A Client Resolution Representaive called me to say this was resolved. She promised to call me the next day to confirm. Still waiting.
Even Nedbank Client Resolution Representatives on this site cunduct themselves in a manner which is consistent with the one star rating of bad service.
We have decided to move our bank accounts elsewhere.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank is requesting CK documents from CIPC (after having provided these documents to Nedbank hundreds of times in the six years of banking relationship we have had with them).
Problem is, Nedbank is asking for CK documents which are not standard documents. In other words, they want me to go back to CIPC and get updated CK documents, because they do not want the CIPC documents that are issued as standard.
All this....after 6 years of banking with Nedbank! So Nedbank has all the CIPC documentation because you can't open an account without these documents. But is still asking me for copies.
I don't understand the reason why Nedbank would re-request all this information, and ask for CIPC documents which are outisde of the norm, standard format CIPC provides. I have provided them (again) with all the CIPC documents, but Nedbank is rejecting them, based on information missing. But, they used these exact CIPC documents to open the accounts in the first instance. i.e. No information missing.
And let us be clear what we are trying to do: we are just simply wanting to upgrade our online business banking to an online banking with better functionality.
So Nedbank, are you really demanding CIPC documents which are customised, and not the standard format they give all South African stakeholders (including Nedbank CK documents) so that I can upgrade from basic online banking to online banking with greater business functionality?
Nedbank is requesting CK documents from CIPC (after having provided these documents to Nedbank hundreds of times in the six years of banking relationship we have had with them).
Problem is, Nedbank is asking for CK documents which are not standard documents. In other words, they want me to go back to CIPC and get updated CK documents, because they do not want the CIPC documents that are issued as standard.
All this....after 6 years of banking with Nedbank! So Nedbank has all the CIPC documentation because you can't open an account without these documents. But is still asking me for copies.
I don't understand the reason why Nedbank would re-request all this information, and ask for CIPC documents which are outisde of the norm, standard format CIPC provides. I have provided them (again) with all the CIPC documents, but Nedbank is rejecting them, based on information missing. But, they used these exact CIPC documents to open the accounts in the first instance. i.e. No information missing.
And let us be clear what we are trying to do: we are just simply wanting to upgrade our online business banking to an online banking with better functionality.
So Nedbank, are you really demanding CIPC documents which are customised, and not the standard format they give all South African stakeholders (including Nedbank CK documents) so that I can upgrade from basic online banking to online banking with greater business functionality?
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Hi Nedbank! Me again! It's going on for 5 months that we don't seem to be able to transfer from basic internet banking to business online banking. So the saga goes on.
Please....just tell me what I have to do???????
Do I REALLY have to close all 15 bank account and bank with another bank because your legal department has destroyed customer service?
Your service is beyond shocking!
We just got a new Nedbank Relationship Manager.
PLEASE PLEASE PLEASE can we go back to Alan Potgieter......the new team structure has no effect as it is run by two people who do not work together. It doesn't work for us.
Hi Nedbank! Me again! It's going on for 5 months that we don't seem to be able to transfer from basic internet banking to business online banking. So the saga goes on.
Please....just tell me what I have to do???????
Do I REALLY have to close all 15 bank account and bank with another bank because your legal department has destroyed customer service?
Your service is beyond shocking!
We just got a new Nedbank Relationship Manager.
PLEASE PLEASE PLEASE can we go back to Alan Potgieter......the new team structure has no effect as it is run by two people who do not work together. It doesn't work for us.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Hi Nedban****!!
Only 4 months since our medium size business asked to move from basic internet banking to business internet banking!
We still cannot access our beneficiaries neither can we access two of our bank accounts.
This is truly appalling.
Do you even care?
Seems not. No resolution manager has contacted me.
Hi Nedban****!!
Only 4 months since our medium size business asked to move from basic internet banking to business internet banking!
We still cannot access our beneficiaries neither can we access two of our bank accounts.
This is truly appalling.
Do you even care?
Seems not. No resolution manager has contacted me.
Kindly note that the Resolution Manager will assist you further on your concerns.
Kind regards
Client Experience Team
Kindly note that the Resolution Manager will assist you further on your concerns.
Kind regards
Client Experience Team
Ok......when???? We are 4 months in........
Ok......when???? We are 4 months in........
Dear Nedbank,
Please can you advise why after 4 months I am unable to access two of my business accounts, and the beneficiaries are not copied over??????
Your service is APPALLING!
Why does no Nedbank representative actually pick up the phone and explain the reason for this appalling service?
One of these days, when I have had enough and I move back to Standard Bank, who is nothing like NEDBANK, perhaps at that time you'll actually try to provide us with service. By service I mean: allow us access to 2 bank accounts. Copy our beneficiaries over from our old internet banking profile to our new internet banking profile without errors. Imagine that this would take Nedbank 4 moths. We REALLY DO live in Africa!
Dear Nedbank,
Please can you advise why after 4 months I am unable to access two of my business accounts, and the beneficiaries are not copied over??????
Your service is APPALLING!
Why does no Nedbank representative actually pick up the phone and explain the reason for this appalling service?
One of these days, when I have had enough and I move back to Standard Bank, who is nothing like NEDBANK, perhaps at that time you'll actually try to provide us with service. By service I mean: allow us access to 2 bank accounts. Copy our beneficiaries over from our old internet banking profile to our new internet banking profile without errors. Imagine that this would take Nedbank 4 moths. We REALLY DO live in Africa!