jW
julie W

1 reviews | Active since Nov 2012

24 Mar 2015, 10:59

Can't stick to their own arrangements

I have been paying my Nedbank Personal Loan account with no hassle for years.<br> Then I lost my job and made arrangements with Nedbank that I would pay them once I started working again.<br> In January 2014 I was employed again and made arrangements with Nedbank for the arrears amount as well as that which was still outstanding.<br> The agreement was that Nedbank would take the usual debit amount as well as an extra amount of R1006.90 for the following 6 months to catch up on the arrears amount.<br> End of January they did exactly as was arranged. <br> That was the first and only time.<br> They never took the extra amount again.<br> Seeing as I have been calling Nedbank and making the arrangements the whole time, I didn't bother calling them now as I was sick of running after them all the time.<br> But I still paid the normal amount as per Debit Order.<br> Then in November, I get a call from Nedbank where they DEMAND payment on the arrears amount otherwise it will result in LEGAL ACTION???<br> I stopped the Debit Order and am still waiting for Nedbank to call me regarding this matter.<br> NO CALLS FROM THEM WHATSOEVER.<br> If they take legal action against me, hell WILL break loose.<br> I suggest someone contacts me URGENTLY!!!!!!

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Replies (1)
Nedbank
Nedbank's reply24 Mar 2015, 11:03
Official
Hello julzw,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

Kind regards

Client Experience Team