Can't listen to my issues

I tried to register to buy with my greenbacks, i have this financial plan thing on my internet profile which i think is linked, phoning the contract centre as i can not register again and my internet / profile number is not working. they just guided me to the same place and i still could not come right.<br> <br> 1. their knowledge of this was shocking, took them 5min while i hold on to find out the navigation paths.<br> 2. did not listen that i already tried that just follow that process<br> 3. now i have to phone back again, shocking to say the least.