1 reviews | Active since Jul 2012
Can't Have 2 Salary Stop Orders from same Bond
I called Home Loans (Busi Shandu)( with lots of attitude) to advise that i have loaded my portion of our Bond payment as a salary Stop order and that they should please cancel my debit order. My husband for the past 8 years has had his protion deducted as a salary Stop order (hassel free), from 2*** both of us had our portions deducted via Salary Stop order. Busi tells me that the process has changed and that you CANNOT have 2 stop orders going off the same Bond account ?? Why is this? So the bank can score money off my debit orders? I am extremly frustrated with NEDBANK!!! I AM THE CLIENT AND HOW I CHOOSE FOR MY MONEY TO BE DEDUCTED SHOULD BE MY CHOICE!!! It doesn't make sense at all, Salary stop order is a safer option than Debit order so i REALLY DONT Understand this process. Will be awaiting a response to clarify this nonesene ASAP! <br> I WILL DEFINITELY BE MAKING ENQUIRIES TO MOVE MY BOND TO A MORE RELIABLE/HASSEL FREE BANK.... Gosh my experience with NEDBANK for all these years have always been frustrating and full of STRESS!!
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
