1 reviews | Active since Jun 2016
Can't handle accounts / No internal comunication
<p>To whom may concider Nedbank credit services, here is my experience.<br /><br />Ever since I received Nedbank credit they closed my account (28th) before my monthly payment was received (31st).<br /><br />This sent my account into arrears various times, and after paying the R500 pure slap on the wrist fee a few times I tried arranging so the dates better align.<br /><br />First communication I was told it cannot be done, second time i was told it could be done.<br />So I arranged that my payment goes off before my account closes, and this was done, only the debit order never went off, when I enquired to rectify this my account was already placed into arears with the said R500 fine impossed again. I then opened a propper dispute CCM Complaint ********** , this took from early December into January to resolve in which time no debit's went off but was constantly harrased by the collections department.<br /><br />After CCM Complaint ********** was resolved and they issued to rectify my credit score, my Account imediately went off into arrears again before any payment could be made sending it into arrears again with what seems to be a penalty amount... Yet again ripping my credit score to shreds.<br /><br />Leaches, bloodsucking leaches. If and when I do get another bank to render my services I would be super happy. As at this point Nedbank is a no go!<br /><br />Unless Nedbank can pull a miracle, this review would be my advice to anyone interested in their credit services.<br /><br />Anyone up there at Nedbank that can prove to me what service and customer relations is ???</p>
Oh and gloriously the moment other money came into my other banks saving account Nedbank automatically just gobbled up nearly another 1000.
Kudos, well done!
Oh and gloriously the moment other money came into my other banks saving account Nedbank automatically just gobbled up nearly another 1000.
Kudos, well done!
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Wish I could rate 0 star.
Received a call from the rudest person ever whom is supposedly called a resolution manager,
to eventually only end up to try talk to the person that was to resolve the issue.
Let me spell it out:
ISSUE
1) Close my account before payment date.
2) Nedbank debit order set up does not go off.
3) Contact Nedbank to make payment, but account is automatically in arears with fine.
4) Issues payment for maximum amount (because of their mistake, while complaint was still ongoing)
5) Fine gets removed but Account is still *****ed and they naedo the maximum payment anyway.
RESOLUTION:
1) Remove the flag of maximum payment from my account as it was your ***** up.
2) Repair my credit rating yet again.
3) How about a "We are Sorry" mmm?
Wish I could rate 0 star.
Received a call from the rudest person ever whom is supposedly called a resolution manager,
to eventually only end up to try talk to the person that was to resolve the issue.
Let me spell it out:
ISSUE
1) Close my account before payment date.
2) Nedbank debit order set up does not go off.
3) Contact Nedbank to make payment, but account is automatically in arears with fine.
4) Issues payment for maximum amount (because of their mistake, while complaint was still ongoing)
5) Fine gets removed but Account is still *****ed and they naedo the maximum payment anyway.
RESOLUTION:
1) Remove the flag of maximum payment from my account as it was your ***** up.
2) Repair my credit rating yet again.
3) How about a "We are Sorry" mmm?
