kK
kbezuidenhout K

1 reviews | Active since Jul 2017

11 Jul 2017, 15:13

Can't deposit funds into investment account

<p>I opened an investment account for my son as a savings and to deposit funds from time to time. Tried to deposit funds with the account details Nedbank gave me, no joy. A sales consultant Nombuso Masiko contacted me in the meantime and promised to look after my account. After giving me steps to follow on how to deposit funds, still I receive the same error "Invalid credit account". I keep on requesting assistance, but it seems Nedbank is not interested in people's investments? I am currently at ABSA and wanted to try out a new bank by starting with a new account, but now knows what type of service I will be receiving from Nedbank. I will be closing this account and opening an investment account at a bank that wants to give service. </p>

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Replies (5)
Nedbank
Nedbank's reply11 Jul 2017, 15:29
Official

Dear Karen

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

kK
kbezuidenhout K's update12 Jul 2017, 14:08
Reviewer Update

Complaint was handled sucessfully.

Nedbank
Nedbank's reply12 Jul 2017, 14:15
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

kK
kbezuidenhout K's update12 Jul 2017, 14:42
Reviewer Update

Complaint was handled sucessfully.

Nedbank
Nedbank's reply12 Jul 2017, 15:50
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.