Can someone please help?

Can someone please help?

After emailing Nedbank this is the reply I receive:

Good day Thank you for using the email facility. Please be advised that our call to you was unsuccessful. Kindly contact us on ***. Regards Nokwazi

I rep**** to Nokwazi or whoever receives emails at :***] as follows:

Hi

I’ve had no missed calls – please call again as when I called your number below I ran out of airtime and still hadn’t had anyone deal with this. The initial person I spoke with put me on hold and 17 minutes later – no more airtime…

Please - tis is about a refund via card division for some R 4000...